Manage Orders

A merchant can access this page by selecting the menu on the right top side of the screen and navigating to “Orders”. The default view will list all of the current orders made by customers. At first, the merchant should log into the sub store with its password.

At the left top, we have “Store Selector”. If the merchant has more than one store this box will show up and they can choose a store. If wanting to switch locations during the working hours of the store they will need to enter a password.

When there is a new order, it will appear on the left side . Once the merchant clicks on the order card, the details will appear on the right side.

On the top left side of the panel, the merchant can view orders under one of these categories: 

• Delivery 
• Dine-in
• Pick up (Take out)

Orders are also placed from the client app within the categories of Delivery, Dine In, Pick Up.

Estimation time: When the user clicks on the subtraction sign, or “-“, the preparation time will reduce by one minute. When the user clicks on the addition sign “+”, the preparation time will increase by one minute. 

Accept order: When the merchant clicks on “Accept order”, the order will be accepted.

Reject order: When the merchant clicks on “Reject order”, the order will be rejected and the customer will be notified.

Ready to Delivery: The delivery system will send a notification to the customer that the order is on its way.

In this case, the merchant will create the order for the end-user on the merchant app. The merchant app has the function to scan the client QR code (whether a client app QR code or a printed QR code) and add the detected client to the order. The merchant app also has a feature to scan the Loyalty Card QR code provided by the end-user ( again client app QR code or printed QR code) to apply the specific loyalty card’s benefit directly on the current order. Otherwise, the system will apply the eligible loyalty card based on the detected status of the client.